Malaysia Airlines Customer Service Contact

Malaysia Airlines Customer Service Contact–Find below the customer service details of Malaysia Airlines customer service. Besides contact details, the page also offers a brief overview of the company.

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Malaysia Airline companies was developed in the year 1947 which is the nationwide provider of Malaysia and is among Asia’s biggest airline company flying over 60000 travelers everyday to greater than 110 locations.

The airline company has its centers at Kuala Lumpur Worldwide Flight terminal and Kota Kinabalu Worldwide Flight terminal whereby its solutions its trips and travelers.

The Airline company has won numerous honors for the World’s Finest Cabin Personnel for over 7 years, 5-Star Airline company and numerous various other honors which reveal their high top quality of solution to the travelers.

Malaysia Airlines Customer Service Contact

Malaysia Airlines is the flag carrier of Malaysia and a member of the Oneworld airline alliance.

Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
https://www.malaysiaairlines.com/us/en.html

Phone Contacts
Main: +60 3 7840 3702 or +60 3 7840 4550
Customer Service: +60 3 7843 3000
Toll Free: (800) 552-9264

Email Contacts
enrich@malaysiaairlines.com

Social Media Contacts
Facebook
Twitter

Executive Contacts

Primary Contact

Emily Sheela Koshy
Head of Customer Relations
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
emily@malaysiaairlines.com

Secondary Contact

Roslan Ismail
Head of Global Sales
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
Roslan.Ismail@malaysiaairlines.com

Yin May Lau
Group Chief Marketing and Customer Experience Officer
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
yin.lau@malaysiaairlines.com

Chief Executive
Izham Ismail
Chief Executive Officer
Third Floor, Admin Bldg 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
Subang, Selangar Darul Ehsan, Malaysia 47200
izham.ismail@malaysiaairlines.com

How do I contact Malaysia Airlines?

If you have enquiries about Malaysia Airlines’ products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).

How do I cancel my Malaysian flight and get a refund?

Due to the continued impact of the COVID-19 pandemic, Malaysia Airlines is extending its open ticket flexibility on all types of tickets issued on or before 30th June 2020 for travels between 1st January 2020 and 27th March 2021. Rebooking must be made by 30th June 2021 for travel to be completed by 31st December 2021.

With the open ticket flexibility, passengers are entitled to unlimited date change and the flexibility to change their destination. However, a fare difference may apply if your new travel date’s fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

In addition to the above, passengers who have experienced flight cancellations between 1st January 2020 and 30th October 2021 are eligible for one free change with no fare difference (subject to conditions) and change/ service fees waived. The ticket will be valid for rebooking by 30th June 2021 and for travel on or before 31st December 2021.

The latest enhancement is applicable for both Malaysia Airlines operated flights and the airline’s marketing flights.

How can you extend your tickets?

If you have not requested your ticket to be changed or converted to a travel voucher/open ticket, please submit your requests through our online Assistance Request form here or contact your travel agent accordingly.

Here are some other important points on our extended flexibility to your bookings/travel.

1. If you opt to cancel your tickets, we will waive the cancellation fee for partially used and unused tickets. A travel voucher/open ticket will be issued for your next travel to be booked by 30th June 2021 and completed by 31st December 2021.

2. For a refund, please contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) to find out if you are eligible. Alternatively, visit here to find your respective country’s contact information, submit your request to us via our online Assistance Request form. Please contact your travel agent for any refund or change request if you have booked through travel agency. Please note that refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.

Please be informed that refund requests will take longer to process due to the high volume received. We seek your patience and cooperation while our team works to validate and process your requests.

Can I change my flight date Malaysia Airlines?

We know your travel plans can sometimes change. With Manage My Booking, you can make enhancements to your trip online conveniently, instantly.

You can start managing in 3 easy steps:

Go to Manage Booking tab on the top of the website.

Insert your 6-digit PNR number (booking number)
Insert your last name
Click on Manage Booking

Modify your flight

If something urgent crops up, you can change the date and time of your flights up to 4 hours before departure, saving the trouble and cost of cancelling your trip.

Cancellation and refund

If the fare rules allow, you can cancel your upcoming flights to fit your travel plans. You can get your refund online as well.

Manage your other travel essentials too

Do more than just reviewing, changing or cancelling a booking:

Edit your contact details.
Select your favourite seat easily.
Save on excess baggage payment with prepaid baggage option.
Make payments in the currency of your choice with multi-currency payment option.*

Manage My Booking is available for online purchases via web and mobile only and not applicable for offline purchases (via travel agents).

*This feature is available for the following selected currencies only: AUD, EUR, GBP, HKD, JPY, SGD and USD.

How do I call Malaysia Airlines from Australia?

For now, Malaysia Airlines requests that only passengers with travel booked for the next 48 hours call them on 13 26 27 in Australia or +60 3 7843 3000 from overseas. All other passengers should complete an online assistance request form where they can request a flight credit or refund, if applicable.

In you need any further information regarding the Malaysia airlines you can refer the Website, you can also share your feedback and suggestion through Facebook.

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